Reservation Retainer & Booking
Appointment Process
How Booking Works
We do not operate an automated online booking system. Every examination follows a structured process to ensure suitability, professionalism, and proper preparation.
Enquiry Received
Submit your enquiry by phone, email, or contact form. All enquiries are treated confidentially.
Consultation & Suitability
A brief, no-obligation consultation to review the matter, assess suitability, and explain the examination process.
Quote & Payment Link
If suitable, we send a confirmation email with your quote, a secure payment link, and our Terms of Engagement.
Appointment Confirmed
Your appointment is confirmed only after any required £125 reservation retainer or agreed fee has been received. A calendar invitation follows.
Preparation Information
A pre-examination information pack is sent 48–72 hours before your appointment to ensure you are fully prepared.
Fees & Terms
Reservation Retainer & Appointment Confirmation
Appointments are confirmed only after a confidential consultation and receipt of any required £125 reservation retainer or other agreed payment.
Purpose of the Reservation Retainer
The £125 reservation retainer is a payment on account against the individually quoted examination fee, not the examination fee itself. Its primary purpose is to reserve the agreed appointment and permit agreed preparatory work to begin.
It does not represent a fixed fee for case preparation and does not determine or limit the professional work required by the instruction. The retainer is credited against the balance due under the individual quotation.
How Confirmation Works
Following your consultation, we will send a confirmation email containing the individually quoted fee, a secure payment link and our Terms of Engagement. Your appointment is not confirmed until any required reservation retainer or agreed fee has been received.
For all non-forensic polygraph examinations, the outstanding examination fee (the full quoted examination fee, less any reservation retainer already paid) must be received no later than 48 hours before the scheduled appointment.
The reservation retainer secures the offered appointment but does not, by itself, constitute payment of the examination fee in full. If the outstanding balance has not been received by the 48-hour deadline, Centre for Forensic Neuroscience Limited reserves the right to release or cancel the appointment. For short-notice non-forensic bookings made within 48 hours of the proposed appointment, the full outstanding examination fee is payable before the appointment is confirmed. For forensic, legal, corporate or other professionally instructed matters, payment terms may be agreed separately in writing.
Non-forensic appointments: the outstanding examination fee must be paid in full at least 48 hours before the appointment.
Cancellation & Rescheduling
If you need to cancel or reschedule, please contact us as early as possible. Refund or transfer decisions depend on the notice provided, work already undertaken, and costs incurred at the point of cancellation. We will always consider individual circumstances fairly. Full details are provided in our Terms of Engagement before payment.