Terms of Business
The following standard terms of business apply to all engagements accepted by Centre for Forensic Neuroscience Limited, a company registered in England and Wales under company number 04493298, with its registered office at Ground Floor Units 6&7, Eastway Business Village, Oliver Place, Preston, Lancashire, United Kingdom, PR2 9WT.
Service Agreement
This Service Agreement sets out the terms of engagement between you, the Client, and Centre for Forensic Neuroscience Limited, a company registered in England and Wales under company number 04493298, with its registered office at Ground Floor Units 6&7, Eastway Business Village, Oliver Place, Preston, Lancashire, United Kingdom, PR2 9WT.
Terms and Conditions of Service
The Client, being the person paying for the polygraph examination, and the Examinee, being the person taking the polygraph examination, confirm that participation in the polygraph examination is voluntary and without threats, promises of immunity or reward, duress, coercion, or force.
Both the Client and the Examinee understand that the Examinee is not required to take the polygraph examination and has the right to seek legal advice or consult any other person before taking the examination or signing any forms.
The Client and Examinee voluntarily request and authorise the Examiner, Centre for Forensic Neuroscience Limited, and its officers or employees, to conduct the polygraph examination. The Client and Examinee also consent to the use of electronic audio and video recording devices during the interview, pre-test phase, in-test phase, and post-test phase for quality assurance, training, evidential, administrative, and compliance purposes.
All recordings, examination data, reports, and related materials shall remain the property of Centre for Forensic Neuroscience Limited. These materials will be handled in accordance with applicable data-protection law, our Privacy Policy, and our legal obligations. Unless otherwise agreed in writing or required for legal, regulatory, safeguarding, contractual, or dispute-resolution purposes, recordings and related data will be deleted from our records within 24 hours after the examination is conducted.
The Client and Examinee consent to the Examiner asking such questions during the pre-examination interview, the examination itself, and any post-examination interview as the Examiner considers reasonably necessary to assess the Examinee's suitability for testing, basic honesty and integrity, relevant medical background, and any other matter pertinent to the polygraph examination.
The Examinee voluntarily authorises the Examiner to conduct the polygraph examination and grants permission for the Examiner to attach a blood pressure cuff, electrodermal activity sensors, pneumographs, and any other sensors reasonably required to conduct the examination.
The Examinee consents to the disclosure of the examination outcome, the Examiner's opinion, and any written report to the Client, subject to applicable data-protection law, our Privacy Policy, and any legal obligations that may apply.
The polygraph examination results and the Examiner's opinion may include one or more of the following outcomes: No Significant Reactions / No Deception Indicated; Significant Reactions / Deception Indicated; Inconclusive / No Opinion Formulated, where inconsistent physiological reactions were recorded; or Purposeful Non-Cooperation, where the Examinee did not fully cooperate during the examination process.
All communications and enquiries are treated in strict confidence and handled in accordance with applicable data-protection law. Where Centre for Forensic Neuroscience Limited is instructed by a solicitor or other legal representative, certain communications may be subject to legal professional privilege, depending on the circumstances. Nothing in these Terms should be taken as creating legal professional privilege where it does not otherwise apply by law.
Both the Client and Examinee are expected and required to behave appropriately and professionally from the beginning of the examination process until its conclusion. Threatening or aggressive behaviour, intimidation, shouting or yelling, criminal conduct, harassment, or any behaviour deemed inappropriate, unprofessional, unsafe, or unlawful will not be tolerated. In such circumstances, the examination may be terminated immediately. Any refund will be determined fairly by reference to the services already supplied, preparatory work completed and losses reasonably incurred as a result of the termination.
The Client and Examinee acknowledge that they may not agree with part or all of the polygraph examination results or the Examiner's opinion. Any threatening or aggressive behaviour, intimidation, harassment, criminal conduct, or other inappropriate or unlawful behaviour may be reported to the Police. Centre for Forensic Neuroscience Limited also reserves the right to take appropriate civil action in response to defamatory, malicious, or false statements made about any Examiner, employee, officer, or representative of Centre for Forensic Neuroscience Limited, whether verbally, in writing, online, or otherwise.
The Examinee is expected and required to cooperate fully with the Examiner throughout the entire polygraph examination process. Any conduct that interferes with the testing process may result in immediate termination of the examination. This may include, but is not limited to, manipulative breathing, deliberate coughing, burping, sneezing, facial contortions, swallowing, sniffing, falling asleep, excessive or unusual body movements, deliberate bodily-fluid expulsion, or any other conduct that the Examiner reasonably considers to be non-cooperative, disruptive, unsafe, or inconsistent with proper testing conditions.
The in-person examination process begins at the scheduled appointment start time at our office, serviced office, or other agreed location, and ends with either the verbal presentation of the polygraph examination results or, where requested and agreed, the delivery of a written report by email or postal service. Administrative, case-review and preparatory services may begin before the scheduled appointment where the Client has requested that such work commence.
No additional telephone consultations, follow-up consultations, or other services are included in the examination fee following the examination process, unless expressly agreed in writing.
Appointment Reservation, Retainer and Suitability Review
A £125 reservation retainer is required to reserve an offered appointment. The retainer is credited against the total examination fee.
The reservation retainer is a payment on account against the individually quoted examination fee, not the examination fee itself. It does not represent a fixed fee for case review, preparation or any other individual component of the examination; the scope and total fee for the instruction are agreed separately.
Payment of the retainer reserves the offered appointment time but does not constitute an unconditional agreement that a polygraph examination will proceed. Every proposed examination remains subject to:
- the Examinee's free and informed consent;
- professional review of the circumstances and proposed examination scope;
- the Examinee's medical, psychological, cognitive and communication suitability;
- safeguarding, coercion and undue-pressure considerations;
- the availability of a clear and properly defined examinable issue; and
- agreement of fair, precise and professionally defensible examination questions.
Following payment, the Client or Examinee may be asked to complete a Confidential Professional Suitability Questionnaire, provide additional information or discuss any matter that may affect the suitability or defensibility of the proposed examination. Information submitted through the professional questionnaire is received and reviewed by the Examiner.
The separate Private Preliminary Pre-Screening Questionnaire available publicly on the website is an anonymous self-check. Its detailed answers are processed locally on the user's device and are not automatically transmitted to Centre for Forensic Neuroscience Limited.
Where concerns arise, the Examiner may request further information, revise the proposed examination scope, recommend postponement or decline to conduct the examination. No adverse inference should be drawn solely because an examination is postponed or considered unsuitable.
Where the Client expressly requests that administrative or preparatory services begin during any applicable statutory cancellation period, preparatory work may include appointment reservation, initial case review, correspondence, examination planning, consideration of the proposed issues and preliminary question-scope assessment.
Where Centre for Forensic Neuroscience Limited determines that the examination cannot responsibly or professionally proceed for reasons not attributable to the Client or Examinee, any amount paid for services that have not been supplied will be refunded. Where no meaningful administrative or preparatory work has been undertaken, the retainer will normally be refunded in full.
Where the examination cannot proceed because material information was withheld or misrepresented, the Examinee withdraws or refuses consent, reasonably required preparation is not completed, or the Client or Examinee does not cooperate with the suitability review, the cancellation provisions below will apply.
For short-notice bookings requested within five working days of the examination date, the full examination fee may be payable when the appointment is reserved.
Unless otherwise agreed in writing, the remaining balance must be paid no later than 24 hours before the scheduled appointment.
Consumer Cancellation Rights
Where the Client is acting as a consumer and the agreement is concluded online, by telephone or away from our business premises, statutory cancellation rights may apply.
A consumer will ordinarily have the right to cancel a qualifying distance or off-premises service contract within 14 days of entering into the contract.
Where the Client has expressly requested that administrative, preparatory or professional services begin during the cancellation period, Centre for Forensic Neuroscience Limited may charge a reasonable and proportionate amount for services supplied before notice of cancellation was received.
Where a service has been fully performed during the cancellation period following the consumer's express request and acknowledgement that the cancellation right will be lost once the service has been fully performed, the statutory cancellation right may cease upon full performance.
Nothing in these Terms limits or excludes any statutory cancellation, refund or consumer right that cannot lawfully be restricted.
Cancellation by the Client
Where the Client cancels an appointment after any applicable statutory cancellation period, or after expressly requesting that preparatory work begin during that period, the following terms apply:
- Seven or more working days' notice: the retainer will be refunded, less a reasonable amount representing administrative or preparatory work already completed.
- Three to six working days' notice: up to fifty per cent of the retainer may be retained to reflect work already completed and the effect of the cancellation, or the full retainer value may be transferred once to another appointment taking place within sixty days.
- Fewer than three working days' notice: the retainer may be retained to the extent that it reasonably reflects preparatory work completed, Examiner time reserved and losses that could not reasonably have been avoided.
- Non-attendance: amounts already paid may be retained to the extent that they reasonably reflect services supplied, preparatory work completed and losses that could not reasonably have been avoided.
Where cancellation results from circumstances genuinely beyond the Client's control, Centre for Forensic Neuroscience Limited may consider a refund or transfer on a case-by-case basis.
If Centre for Forensic Neuroscience Limited cancels the appointment and no suitable alternative can be agreed, all payments relating to services that have not been supplied will be refunded.
Where an examination has begun but cannot be completed because the Client or Examinee withdraws, refuses to cooperate, behaves in an unsafe or inappropriate manner, attempts to interfere with the examination, or failed to disclose material information, Centre for Forensic Neuroscience Limited may retain an amount reasonably reflecting the services performed and losses incurred.
Where the Examiner terminates or postpones an examination for professional, medical, safeguarding or suitability reasons that are not attributable to an act or omission of the Client or Examinee, any refund will be calculated fairly by reference to the services already supplied.
Nothing in this section affects the Client's statutory rights.
Liability
The Client and Examinee acknowledge that a polygraph examination involves the collection and interpretation of physiological data and the provision of a professional opinion. The Client and Examinee understand that they may not agree with the outcome, result, written report, or Examiner's opinion.
To the fullest extent permitted by law, Centre for Forensic Neuroscience Limited, its Examiners, officers, employees, and representatives shall not be liable for any loss, damage, claim, or consequence arising from the Client's or Examinee's reliance on the polygraph examination result, the Examiner's opinion, the written report, or the disclosure of those results in accordance with these Terms.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory rights that cannot lawfully be excluded, or any liability arising under applicable data-protection law.
Nothing in these Terms affects any rights that the Client or Examinee may have under applicable law.
July 2026